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Communication

Can Anything Replace a Real Conversation?

by admin on March 9, 2010

My blog is one big conversation on business and life!  I like the sound of that slogan.  I believe it, too.  One of my good friends, Reagan Dailey will be blogging soon (www.reagandailey.com).  So will another friend, Tracie McCormick at Shinguards and Leotards. (Tracie is also a guest blogger on my most recent project, Pizza Game Night, Creating a Culture of Family and Fun.) I think I have helped to encourage them to do so.  I love it and I am looking forward to carrying on the conversation with both of them.

Reagan and I were talking just yesterday and the conversation slanted toward the importance of conversation.  I have been thinking about our talk for a while and I have come to the conclusion that nothing beats a good verbal conversation.  Please don’t misunderstand me.  Forums and blogs are a necessity.  I learn so much from them on a daily basis.

Let me give you and example.  I have a potential client in my insurance business and we emailed back and forth five times yesterday.  It was a great email conversation, but each time she answered a question, it would lead to another question so I had to respond by email.  Finally, I decided to pick up the phone and call her.  We had a pleaseant conversation and I retrieved the remainder of information that I needed from her.  The call lasted about two minutes.  With the back and forth on email, it probably would have taken a couple of hours.

Not only was the phone conversation efficient, but it also opened a level of trust that is not open through email, blogging, or other forms of electronic media.  Again, don’t get me wrong, I love my blogs!!  I just thing there are times when the actual traditional conversation needs to occur.   Let’s not let all the texting, blogging and emails move us away from the value of a meaningful conversation and the impact it can have on our business.

Collin W. Harbour

collinharbour.com


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